When asking for a full refund, Customer does not have the right to use the Product or any of the additional materials Company may have provided the Customer in the course of Order. Product is the property of Company, and Company reserves the right to publish the Product online for commercial purposes. Once Customer initiated a refund, he/she is not granted with the right to use the prepared Product. Company revokes and cancels any intellectual property rights or other rights that were granted or may be granted to Customer if refund was initiated.
If Customer lives in the European Union and has paid VAT in the process of the payment transaction, Customer does not receive it back with a refund. Customer gets back only the money or a percent of the price of Order he/she paid. VAT is non-refundable.
Refund may be issued only to original source of payment.
Before Approval Customer may apply for:
100% refund in case of:
any payment mistake (identical orders, double payment, etc.). It is Customer’s responsibility to notify Customer Support of such mistakes;
the Writer has not been assigned, or Company is not able to provide Customer with a Writer. In this case Customer Support representatives will initiate the refund themselves;
Customer does not need the Product anymore because the deadline has passed, but it was not uploaded to Personal Account Panel. In this case, Customer will not receive Product and will not have the right to use it.
70% refund in case of:
the Writer has been assigned, and less than half the deadline has passed. In this case, the Writer has started working on Order and should be compensated.
50% refund if:
the Writer has been assigned, and more than a half of the deadline has passed;
Company is not able to provide a Writer for Customer’s revision.
The only case in which Customer may apply for refund after Approval is when permissible level of plagiarism has been exceeded. In such case, Customer is entitled to file a claim in accordance with the provisions of Section 9. Customer shall provide official document that proves that level of plagiarism of the Product is more than 10%.
If Customer makes a revision request it will be deemed as he/she is satisfied by Product in general and only small changes are required. Customer will not be able to get 100% money back after revision request was performed.
However, the refund is not applicable to:
Money saved as Bonus;
Cases when Quality Assurance Department decides that your initial Order is satisfied;
Cases when Customer violates requirements of this Agreement;